FAQ about One on One Support

Below are some frequently asked questions about one-on-one support available from Brain Tumour Foundation of Canada. We are here for you, Monday to Friday, from 8:30 am to 4:30 pm (EST).

Why call Brain Tumour Foundation of Canada for support?

You want to talk about your feelings and your concerns. You want to talk to someone who understands the journey. You want information about brain tumours. You want to support someone you care about who is experiencing signs/symptoms or has a diagnosis. We are here to listen and support you. You can talk for as long as you need (some limitations apply). There is no charge for any of Brain Tumour Foundation of Canada’s services.

Who will I speak with when I call?

When you call Brain Tumour Foundation of Canada you speak with a member of the Support Services team (or Health Information Specialist, when applicable). The skilled staff of our Support Team are trained in active listening, providing emotional support, and answering a wide range of questions about brain tumours. 

What type of information does Brain Tumour Foundation of Canada provide?

We share information on all aspects of brain tumours from diagnosis to treatment options to survivorship. Our Health Information Specialist and Support Team work with our Professional Advisory Group members to research your specific inquiries and send you a free personalized information package by post, and respond to you by phone or email.

Who can use the One-on-One Support Line?

We encourage anyone affected by a brain tumour to phone us for support and information.

  • Patients at any stage of their journey with a brain tumour.
  • Family, friends and caregivers of those living with a brain tumour.
  • Anyone with concerns about their brain health or risk of developing a brain tumour.
  • Health Care Professionals seeking information about the services of the organization.

Do you provide medical advice?

No. We can assist people with a brain tumour by discussing their diagnosis and treatment options with them, helping to make sense of the complex terminology and situations they encounter. We can offer support and assistance with decision-making by explaining their options, but we do not offer advice or specific referrals.

Are calls and emails to Brain Tumour Foundation of Canada confidential?

All calls and emails are confidential. We do not share names or personal information with anyone.

How often can I call or email?

Call us as often as you need. That is why we are here! We can support you through every phase of your journey with a brain tumour; however, we do not offer ongoing psychological treatment or case management.

Can I speak to someone in a language other than English?

Support and information is available in English and French (when available).

Is there a cost?

All of Brain Tumour Foundation of Canada programs and services, including the support line, are provided free of charge, thanks to the generous support of individuals, corporations and foundations. We do not receive government funding.

How do I contact the Support Team?

Phone us toll free from anywhere in Canada at 1-800-265-5106 or email us.

What are the support line’s hours of operation?

Our hours of operation are Monday – Friday, 8:30am – 4:30pm EST. If you want to reach us beyond those times you can email us or leave a voice message with your name and the best time to phone ou back. We will do our best to return your inquiry within 24 hours.

 

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