The Organization:

Brain Tumour Foundation of Canada is a national not-for-profit organization dedicated to reaching every Canadian affected by a brain tumour through advocacy, research, information, support and education. We are made up of a dedicated team of staff, volunteers, and health care professionals, all working together for the same goal: to find the cause of and cure for brain tumours while improving the quality of life for those affected. We are unique in that we work to serve the needs of Canadians affected by both malignant and non-malignant brain tumours. Hope and support are at the core of everything we do.

The Role:

As the Manager of Programs & Services, reporting directly to the CEO, you will play a crucial role in mission delivery by developing, implementing, and evaluating effective and impactful programs and services for the brain tumour community. This position requires a strong blend of program management, strategic planning, and operational leadership to support Brain Tumour Foundation of Canada’s mission and ensure its long-term effectiveness and impact.

Key Responsibilities:

Assessment, Program Planning and Development, Evaluation:

• Identify relevant and appropriate metrics and develop and oversee the monitoring and reporting mechanisms related to core program activities
• Oversee the development and implementation of data collection measures with the purpose to evaluate programs and activities, including process, outcome, and impact evaluations
• Assess and develop programs and strategic initiatives that advance the opportunities for brain tumour patients, families, and caregivers by designing and supporting the implementation of programs and services that are aligned with BTFC Strategic Plan and reflect the priorities of the organization and the community

Program Management:

• Oversee the day-to-day operations of BTFC support services and programs, ensuring they are delivered effectively and efficiently
• Monitor program budgets, track expenses, and ensure responsible financial management
• Evaluate programs and services to ensure the quality, relevance, and impact, and make data-driven decisions for continuous improvement
• Work with the leadership team to develop appropriate budgets for initiatives and ensure appropriate resources (financial and human) to allow for the effective delivery of quality programs

Community Engagement and Communication:

• Act as a key point of contact for community members, responding to daily inquiries and managing escalated issues to ensure timely and compassionate assistance
• Develop effective communication strategies to address community needs and concerns, including training for the team on handling difficult conversations and providing empathetic responses
• Establish protocols for documenting community feedback and inquiries to inform program development and improve service delivery
• Collaborate with the team to monitor and assess recurring themes in community interactions, using insights gained to enhance program offerings and responsiveness
• Foster a supportive environment where team members feel encouraged to share experiences and insights from their interactions with the community, promoting a culture of continuous improvement

Strategic Planning:

• Contribute to the development of the organization’s strategic plan
• Collaborate with the leadership team to set annual and long-term goals for mission delivery and evaluate progress regularly
• Provide data and program analysis to support decision-making and goal achievement

Leadership and Direction:

Salary range: $70,000 – $90,000 annually.

If you are passionate about making a difference and committed to excellence, we would like to hear from you.
Please forward your cover letter and resume to: