Meet the team feature – Mary O’Neill
What is your role at BTFC? Has it changed over the years?
My journey with Brain Tumour Foundation of Canada began in Information and Support Services, where I had the privilege of working closely with our incredible support volunteers and community members. My days were filled with sharing resources, coordinating services, and, most importantly, making sure people felt heard and supported during really challenging times.
Over the years, my role has grown into Coordinator of Volunteer Resources, which feels like a perfect fit. I get to spend my time collaborating, building meaningful relationships and working alongside passionate volunteers who truly make a difference every day—connecting with and supporting volunteers at every level, and learning from the unique strengths and perspectives each person brings.
Can you give a brief description of what you do in your role?
At BTFC, I support our mission through creativity, connection and community-focused work. I bring a people‑-first approach to everything I do, weaving together my love of creativity, family and community to help create welcoming, meaningful experiences for everyone we serve.
‑My role is all about bringing people together—enthusiastically recruiting, training, scheduling and supporting volunteers across our programs—so they feel valued, inspired and empowered to make a meaningful difference while strengthening our mission and community impact.
How long have you been with BTFC?
I’ve been part of the BTFC community for several years now, and before that, I spent many years working in the college system, supporting adult learners and newcomers to Canada.
The transition to BTFC felt very natural. Supporting people through moments of change and uncertainty has always been at the heart of my work.
About your role and impact
What motivates you in your role?
What motivates me most are the people, the opportunity to create positive social impact and the joy of supporting personal growth in others. I’m continually inspired by the strength, resilience, and kindness I see every day, from the individuals we support to the volunteers and colleagues I work alongside.
Knowing that even small acts of compassion can make a meaningful difference keeps me grounded and energized. At the heart of everything I do are family, community and connection.
What impact do you hope your work has on the community?
I hope my work helps people feel seen, supported and a little less alone. If someone walks away feeling encouraged, accepted or more confident about taking their next step, then I know I’ve done something meaningful.
I aim to create a positive, sustainable impact by building a passionate, well-‑supported volunteer team that directly addresses community needs. To promote long-term‑ sustainability and prevent burnout, I encourage involvement that is both meaningful and manageable.
My goal is to foster a culture of service that empowers volunteers to build valuable skills, strengthen community connections and improve the well‑being of those we serve.
What’s one thing you’ve learned since joining the organization?
One of the biggest lessons this role has taught me is just how powerful community can be. Connection—whether through listening, shared experiences, creativity, or simply being present—has a remarkable ability to heal and bring people together in deeply meaningful ways.
I’ve also learned that people volunteer for purpose, not just to fill a gap on a spreadsheet.
The role of a coordinator is to guide and support, not micromanage. When volunteers are trusted and empowered, they often become innovators—bringing unique skills, fresh ideas and perspectives that strengthen and elevate the foundation.
Why you’re involved
What drew you to working with BTFC?
I was drawn to BTFC because of its strong sense of care and community, and because it felt like the kind of place where compassion and creativity actually show up to work every day.
The organization’s commitment to service aligns deeply with who I am, both personally and professionally. I love building meaningful relationships and fostering a sense of belonging with volunteers from diverse backgrounds and I am constantly amazed by how much talent shows up when people feel truly welcomed.
What has this community taught you?
This community has also taught me the importance of being open, accepting and honouring each person’s unique journey and talents. Inspired by the strength, resilience and kindness I see every day—from the individuals we support to the volunteers and colleagues I work alongside.
What makes you feel hopeful?
When I think about what gives me hope, it always comes back to creativity, nature and people. I truly believe that when we slow down, make space to breathe and connect with one another, there’s always something hopeful to be found.
Work style and personality
What’s a small thing that makes your workday better?
On a day-to-day basis, it’s often the small things that brighten my workday—a shared laugh, a meaningful conversation or a moment of creativity.
I love starting my mornings with intention by writing “morning pages,” a stream-of-‑consciousness ‑practice that helps me feel grounded and ready for whatever the day brings.
Fun facts
What do you do to recharge?
To recharge, I spend as much time as I can outdoors and leaning into creative practices. Walking in nature, discovering labyrinths while I travel and making space for quiet reflection all help me feel centred and renewed.
This or that
Early bird or night owl?
Definitely an early bird!
Those 5:30 mornings gave me some peaceful quiet time while raising my children and a chance to get my morning pages done before the house came to life.
These days, that early start is all about enjoying a little unrushed time with my husband before we dive into our busy days.
Introvert or extrovert?
I’m a little of both!
Being surrounded by family members on opposite ends of the introvert–extrovert spectrum has helped me understand and appreciate the strengths of each and value both perspectives.